Confidentiality and Security

When you upload your files to us and when we send files to our team to work on, we use TLS (Transport Layer Security) and AES-256 Encryption.  You can also Zip and encrypt your files for extra security and peace of mind, before you upload them to our secure WeTransfer channel.

All team members have signed Confidentiality Agreements and IT Security Agreements.  The Confidentiality Agreement makes it very clear that all typists are to delete all transcripts/audio files from their computers, as soon as they have returned their work to me.

The IT Security Agreement requires the typist to send in two screenshots; one of their current anti-virus/Internet security software, and the other as proof of their active software licence.

We keep a copy of your completed transcript and the audio file for 30 days, and then after that period all transcripts/audio files that we hold of yours are deleted using the Bruce Schneier Algorithm.