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ED Typing Services, 54 Wimborne Road, Bournemouth, BH3 7AE

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Interviewer – Single male

Respondent – Emma

 

Can’t Hear - (ch + timecode), Could be - (cb + timecode)

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[TB:  00:00:08]

 

Thanks for speaking with me today.

 

No problem.

 

I have just finished the first round of interviews from my project, and I need to have them transcribed.  There are 20 interviews and they range from 24 minutes to 90 minutes.  I've not done this before, so can you tell me about what I can expect?

 

Yes, I can.  I need to know a couple of things first.  Are all the files going to be two voices, you and the respondent?

 

They are, yes, but the next round of interviews that I'm going to be doing will be a mixture of speaker numbers.

 

Right, okay.  My next question is, did you record them in a cafe, quite room or loudspeaker over the phone?

 

It was in a quiet room on loudspeaker.  Is that going to be okay?

 

That's fine.  I just wanted to get a gauge of any background noise that might interfere with the sound quality.

 

Oh right.  Out of interest, what happens if the background noise is loud?

 

Well there is only so much you can do with noisy audio, but there are some treatments that you can use to quieten the noise a little.  If the noise was ever too loud, then I'd always tell you beforehand and check if you wanted to continue with having that file transcribed.  Part of what I do is advise my clients, and I don't want them to waste their money having something transcribed, that I know is going to be of no use to them.

 

That's good to know.  How quickly can I have the files back?

 

I offer a range of turnaround times.  For a batch of work, which this would be, I have three different return timeframes.  The first, is one after the other and you give me your end date for receiving your last transcript.  The second is one week and the third is two weeks.  As you've already completed your interviews, you might want to consider going with the one week option.

 

Okay.  How do I send you the files?

 

You can either send them to me via my WeTransfer channel or you can send me a link to download them from your FTP/file sharing site.  Alternatively, you can text me a password and I can download your encrypted file, use the password and unzip the contents.

 

I'd like to go ahead and send you all the files.

 

That's great news.

 

I'll send them to you via your channel.  Will you let me know when you have received them?

 

Once you hit send, I will get an automated message telling me that you've just sent me some files.  As soon as I hit download, you'll get an automated message to tell you that I've just downloaded your files.  After I have listened to all the files, I will then email you directly and let you know that I'm allocating your work to my team and that your deadline has started to countdown.

 

Alright, well, I think that you have answered all my questions.

 

Are you sure?  Well if you do think of anything, you can always send me an email or use my Live Chat button and I'll get back to you with an answer.  I try to reply within the hour, but most times it is sooner.

 

Great.  I'll start uploading my files now.

 

Lovely.  I'll be in touch.

Intelligent Verbatim

This style of transcript is great for interviews and focus groups.  The transcript has had filler phrases, stutters and repetition removed, which makes it easy to read and use.

 

Are you ready to send your audio files?